But…. Late Fees and Extra Charges….

I got this in an email from a friend….. it is just hillarious!!

This is so priceless, and so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February &
March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0,
now somewhere around $60. A family member placed a call to Citibank.

Here’s the exchange:

Family Member: “I am calling to tell you she died in January.”
Citibank: “The account was never closed, and the late fees & charges
still apply.”

Family Member: “Maybe you should turn it over to collections.”
Citibank: “Since it is 2 months past due, it already has been.”
Family Member: So, what will they do when they find out she is dead?”
Citibank: “Either report her account to frauds division or report her
to the credit bureau. Maybe both!”

Family Member: “Do you think God will be mad at her?”
(I really liked this part!!!!)
Citibank: “Excuse me?”

Family Member: “Did you just get what I was telling you?…the part
about her being dead?”
Citibank: “Sir, you’ll have to speak to my supervisor.” (Duh!)
(Supervisor gets on the phone):

Family Member: “I’m calling to tell you she died in January.”
Citibank: “The account was never closed, so the late fees and charges
still apply.” (This must be a phrase taught by the bank!)

Family Member: “Do you mean you want to collect from her estate?”
Citibank: (stammering) “Are you her lawyer?”

Family Member: “No, I’m her great-nephew.”
Citibank: “Could you fax us a certificate of death?”

Family Member: “Sure.” (fax number is given)
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D([“mb”,”u003cbr>nAfter they get the fax:u003cbr>nCitibank: "Our system just isn't set up for death. I don't know whatu003cbr>nmore I can do to help."u003cbr>nFamily Member: "Well, if you figure it out, great! If not, you couldu003cbr>njust keep billing her. I really don't think she will care."u003cbr>nCitibank: "Well, the late fees & charges do still apply."u003cbr>n(What is wrong with these people??!!)u003cbr>nFamily Member: "Would you like her new billing address?"u003cbr>nCitibank: "Yes, that will help."u003cbr>nFamily Member: "Odessa Memorial Cemetery , Highway 129, Plot Number 69."u003cbr>nCitibank: "Sir, that's a cemetery!"u003cbr>nFamily Member: "What do you do with dead people on YOUR planet?"u003cbr>n(Priceless!!)u003cbr>nu003cbr>nu003c/p>n    u003c/div>  nn    n    u003cspan widthu003d”1″ styleu003d”color:white”>__._,_.___u003c/span>n    n    u003cdiv>n              u003cspan>n          u003ca hrefu003d”http://groups.yahoo.com/group/irmaalumni/message/7712;_ylcu003dX3oDMTMyazg3ajFrBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRtc2dJZAM3NzEyBHNlYwNmdHIEc2xrA3Z0cGMEc3RpbWUDMTE5MjA0NDUwNwR0cGNJZAM3NzEy” targetu003d”_blank” onclicku003d”return top.js.OpenExtLink(window,event,this)”>n            Messages in this topic          u003c/a> (u003cspan>1u003c/span>)n        u003c/span>n        u003ca hrefu003d”http://groups.yahoo.com/group/irmaalumni/post;_ylcu003dX3oDMTJucDU1bWNlBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRtc2dJZAM3NzEyBHNlYwNmdHIEc2xrA3JwbHkEc3RpbWUDMTE5MjA0NDUwNw–?actu003dreply&messageNumu003d7712″ targetu003d”_blank” onclicku003d”return top.js.OpenExtLink(window,event,this)”>n          u003cspan>n            Reply          u003c/span> (via web post)n        u003c/a>  | n        u003ca hrefu003d”http://groups.yahoo.com/group/irmaalumni/post;_ylcu003dX3oDMTJjdXY0NGhoBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRzZWMDZnRyBHNsawNudHBjBHN0aW1lAzExOTIwNDQ1MDc-” targetu003d”_blank” onclicku003d”return top.js.OpenExtLink(window,event,this)”>n          Start a new topic        u003c/a>n          u003c/div> n    n    n    u003cdiv>n                u003ca hrefu003d”http://groups.yahoo.com/group/irmaalumni/messages;_ylcu003dX3oDMTJjbDFxazZnBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRzZWMDZnRyBHNsawNtc2dzBHN0aW1lAzExOTIwNDQ1MDc-” targetu003d”_blank” onclicku003d”return top.js.OpenExtLink(window,event,this)”>”,1] );

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After they get the fax:
Citibank: “Our system just isn’t set up for death. I don’t know what
more I can do to help.”

Family Member: “Well, if you figure it out, great! If not, you could
just keep billing her. I really don’t think she will care.”
Citibank: “Well, the late fees & charges do still apply.”

(What is wrong with these people??!!)
Family Member: “Would you like her new billing address?”
Citibank: “Yes, that will help.”
Family Member: “Odessa Memorial Cemetery , Highway 129, Plot Number 69.”
Citibank: “Sir, that’s a cemetery!”

Family Member: “What do you do with dead people on YOUR planet?”
(Priceless!!)